Returns & refunds
We want you to love what you ordered. If something isn't right — wrong size, wrong colour, or just not what you expected — we'll exchange it or refund it.
The window
30 days from the day your parcel was delivered to begin a return.
What we accept
- Unworn, unwashed, in original condition
- Original tags and packaging attached
- Proof of purchase (your order number is enough)
What we can't accept
- Sale or final-sale items (clearly marked at checkout)
- Items returned outside the 30-day window
- Items damaged through wear, washing, or alteration after delivery
- Underwear, swimwear, or earrings, for hygiene reasons — unless faulty
How to start a return
Email [email protected] with your order number and what you'd like to return or exchange. We'll send a return address and instructions within one business day.
Who pays return shipping
- Change of mind — return shipping is at your cost. Use a tracked service; we can't refund parcels that don't arrive.
- Faulty, damaged, or incorrectly sent — we cover return shipping. Send us a photo when you get in touch and we'll arrange a prepaid label.
When you'll see your money
Once we receive and inspect the return, we issue the refund to your original payment method within 3 business days. Depending on your bank, the funds may take a further 3–10 business days to appear.
International returns
The same window and conditions apply. International return shipping for change-of-mind returns is at your cost; for faulty items we'll reimburse reasonable shipping on production of a receipt.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.